Pets?
We are a pet friendly organization. You may bring your pet at no additional charge with you on your vacation, we only ask that you clean up behind your pet before returning our camper. There is a minimum $50 cleaning fee of any pet hair or odor removal if performed by our technicians after the camper is returned.
Are your rentals non-smoking?
All of our rentals, campers, travel trailers and SUV are non-smoking. Our contracts do state that all rentals are non-smoking. IF there is smoking in any of our rentals there is a minimum $50 charge for odor removal and any time loss of rental while the cleaning and odor removal is taking place. Please be considerate of others and do not smoke in our rentals.
Do I need insurance coverage? Are your rentals insured?
Our campers and travel trailers are insured for collision and liability, they carry a $250 deductable for damage. This covers any damage to the interior of the rentals including but not limited to rips and tears of tent material or fabric, flooring, cabinetry, tables, curtains, missing accessories, damaged appliances, etc.
We do offer a Damage Waiver on all camper rentals for a nominal fee. This waiver offers coverage on all accidental damage with no deductible. If the damage is considered to be caused due to negligence, you will be responsible for the full replacement or repair of the damaged item(s) including parts and labor.
The cost of our Damage Waiver is $12 per day but no more than $60 per week with a maximum of $120 per month.
Hitch and Wiring
Most of our campers require a permanently installed Class II hitch with 2" ball, and a seven way round wiring connection.
The Grand Haven travel trailer requires a minimum Class III hitch and a seven way round wiring connection with an electronic trailer brake controller installed on your vehicle. We normally provide a weight distributing hitch and ball, otherwise you will need a 2 5/16".
Advance Booking
At the time of your reservation a deposit is required. Bookings made 21 or more days in advance will require a 50% deposit. Twenty one days prior to your departure date we will automatically charge the account on file for the remainder of the balance. The full amount of the rental is due at the time of your reservation if it is less than 21 days prior to your departure date.
Cancellation
If you cancel your vacation 21 or more days prior to your departure date, you will be refunded your deposit less a $50 cancellation fee.
If you cancel your reservation within the 21 days prior to your departure you will remain responsible for the full rental amount. |
